Amtelco’s Soft Agent Integrates with Cisco UCM and UCCE

Amtelco uses Cisco’s SIP and CTIOS (computer telephony integration object server) tools to integrate its soft agent console solution and its Intelligent Series (IS) suite of call center applications with Cisco’s unified communications manager (UCM) and unified contact center enterprise (UCCE) solutions.  Integration of Amtelco’s IS and soft agent solutions with Cisco UCM and UCCE provides Cisco-based enterprises with access to Amtelco’s suite of call center solutions, including intelligent operator consoles, call center agents, agent scripting and call-flow navigation, Web scripting and workflow navigation, sandbox directory lookup with quick answer/transfer, on-call scheduling, and messaging with secure smartphone paging.

Amtelco is a registered Cisco developer offering call flow navigation with benefits that include simplified agent training, reduced call processing time, increased accuracy, improved customer experience, help desk scripting, and on-call scheduling solutions.

For more information, contact Amtelco at 800-356-9148 or info@amtelco.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages. Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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