Amtelco’s miSecureMessages Adds On/Off Feature

Amtelco’s miSecureMessages is a subscription-based Smartphone paging and messaging application. In response to suggestions from miSecureMessages Certified Partners (call centers providing miSecureMessages to their customers), Amtelco enhanced the miSecureMessages app is to provide an on/off functionality. App users will be able to set their apps to “on” or “off” without starting or stopping the software. The contact list includes red or green indicators next to each contact’s names, indicating whether a contact is “on” (green) or “off” (red). When app users have miSecureMessages set to “off,” they will not be alerted on the receipt of new messages. Also, the message sender will receive an automatic notification that the user they sent the message to has their miSecureMessages app set to “off.”

In other news, Amtelco announced that its soft agent has received two Avaya DevConnect Compliant Certifications for successful testing at Avaya’s certification lab. Amtelco’s Soft Agent application is now certified for interoperability with Avaya Communication Server 1000 7.5 and Aura® Contact Center 6.2. The soft agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications. Amtelco’s Vice President of Research and Development, Kevin Beale said, “This certification confirms Amtelco’s commitment to a strong relationship with Avaya and to provide state of the art solutions to our customers.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.