Amtelco’s Intelligent Series Now Available as Cloud Solution

Amtelco’s Infinity Intelligent Series (IS) is now available as a cloud solution through the Amtelco Cloud. The Amtelco Cloud has been providing hosted call center applications for more than eight years. IS Cloud offers many benefits, including the reduction of IT complexity and costs, access to Amtelco’s 24 x 7 x 365 support, reliability near 100 percent, and unlimited server capacity.

Call centers using the Infinity Intelligent Series are amazed at how quick and easy agent training becomes. Training time and errors can be greatly reduced because of the built-in guidance guides each agent through complex call processes.
All of the information and tools agents need to complete each call is available to them, including websites, database information, photos, directories, and on-call schedules.

For more information, contact Amtelco at 800-356-9148 or info@amtelco.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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