Amtelco’s Appointment Reminder Available as Hosted Service

Amtelco’s Pro Show automated appointment reminder solution is now available as both a premise installation or as a subscription service. Pro Show is an automated appointment reminder solution that delivers appointment reminders by IVR phone calls; it has been available as an on-premises system for several years.

Amtelco’s hosted Pro Show appointment reminder service is housed and operated concurrently at two fully redundant data centers located 275 miles apart in Minnesota and Wisconsin. Both locations are served by multiple connections to the Internet and the public switched telephone network. The hosting data centers are SAS 70 Type II compliant, are equipped with system-operability monitoring software, and are staffed by experienced and bonded service personnel 24/7. The Pro Show system infrastructure, including all hardware, software, and database components, is fully mirrored at both locations.

In other news, Amtelco’s Red Alert automated notification system is compliant with the National Institute of Standards and Technology (NIST) information technology security guidelines defined in SP 800.53 and FIPS 199. Amtelco has documented this compliance in the SCAP NIST certification and accreditation package approved by the Federal Aviation Administration and the U.S. Department of Transportation. This provides HIPAA regulation compliance.  Amtelco is using the same information technology security guidelines for HIPAA compliance for other cloud-based products such as miSecureMessages, and miOnCall.

For more information, contact Amtelco at 800-356-9148, or email info@amtelco.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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