Amtelco received a 2015 Avaya DevConnect Partner Excellence Innovation Award, presented on June 15, 2015, in Denver, Colorado. Amtelco received the award for its soft agent solution, which uses patented intuitive call flow navigation to guide agents through each call.
The Amtelco soft agent integrates with the Avaya Aura® suite. This enables Avaya and Amtelco customers to improve customer satisfaction by providing fast call processing using this solution.
Amtelco vice president for software, research and development Kevin Beale said, “It is an honor to receive this award from such a prestigious company as Avaya. Amtelco is proud of our long-standing relationship with Avaya. Awards like this are due to dedication and commitment to excellence. We look forward to continuing to work with Avaya to enhance the services our customers can provide.”
In other news, Amtelco released miSecureMessages app version 4.1. Highlights include a new menu icon, collapsible and expandable contact circles, customized user color themes. The menu icon allows users to change accounts, navigate to the various pages of the app, and access user settings and other functions.
Last, Robert Vornberg, a member of Telescan’s software development team since November 1994, was named general manager of the Telescan division of Amtelco in addition to his duties as director of product development. Vornberg assumed his new position on July 8.
Vornberg has been involved in the development of Telescan products as a consulting designer and programmer since 1981. He worked on Telescan’s first paper-based messaging system and participated in the design and development of every subsequent Telescan product offering. Vornberg joined Telescan full-time in 1994 when he was named director of product development by Telescan founder George Meyer.