Amtelco IS Appointments Updates

The Intelligent Series (IS) appointments feature has been redesigned for easier appointment scheduling from IS supervisor, Infinity telephone agent, soft agent, and the IS Web. The redesigned interface features improved viewing, easier scheduling, simpler programming, and advanced script integration. These improvements serve to reduce labor costs and training time.

The new IS appointments interface includes a filter for viewing appointments by service. Services are the types of appointments that can be scheduled. The text color and background color of each service is user-configurable, making it easy to distinguish one type of appointment from another. Additionally, new IS response elements enable appointments to be scheduled from intelligent messaging scripts without having to open the appointment schedule.

In other news, Amtelco introduced miReminders, a cloud-based appointment reminder system that provides automated appointment reminder and notification services without agent involvement. Notification campaigns using miReminders can be predefined and scheduled for delivery at a later time or immediately, to any number of individuals.

The miReminders automated appointment reminder system combines preprogrammed automated call dialing with text-to-speech translation and Web accessibility to quickly contact the appropriate individuals. The individuals contacted can confirm that they have been notified.

The miReminders system issues notifications via telephone calls using text-to-speech telephone scripts driven by an integrated voice response (IVR) engine with a library of more than 10,000 professionally recorded names. Optional email messages and SMS text messaging are available, as is the ability to issue reminders in Mexican Spanish and Canadian French in addition to English.

Amtelco offers the Web-based miReminders appointment reminder system as both a subscription service through Amtelco’s hosted services division and as a turnkey installation on the customer’s premises.

For more information contact Amtelco at 800-356-9148, miappointments.com, mireminders.com, or info@amtelco.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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