Amtelco has released the groundbreaking Intelligent Soft Agent for installation in the call center market. The Intelligent Soft Agent is the next-generation evolution of Amtelco’s Infinity call handling and messaging system. The Soft Agent application is specifically designed for use with Voice over Internet Protocol (VoIP) based telephone-switching systems.
The Intelligent Soft Agent’s streamlined user interface puts the power and flexibility of Amtelco’s Intelligent Series suite of applications at the fingertips of call center agents. The Intelligent Soft Agent application integrates seamlessly with Session Initiation Protocol (SIP) enabled PBX equipment from Asterisk, Avaya, Cisco, Mitel, NEC, Nortel and Siemens, as well as Amtelco’s Infinity ACD system.
SIP/VoIP technology provides call centers with the ability to establish low-cost, efficient direct connections to their clients’ PBXs and ACD systems. The Internet-based communication technology makes it possible for call centers to easily and efficiently offer remote receptionist and messaging services with a quickly recovered capital investment.