Amtelco’s Infinity Intelligent Series (IS) now offers next generation call scripting. With the IS Web scripting, Amtelco continues to create innovative tools for call centers to develop new services and add new sources of revenue. IS Web scripting provides call centers with a one click simple and easy method to provide Web-based demonstrations of new scripts for clients and also can be used to provide clients’ customers with script-driven data collection applications using only a Web browser.
IS Web scripting provides opportunities to increase revenues and enhance profits for a call center while reducing agent workloads including:
- Funeral homes, property management, and apartment community accounts are a sample of the types of accounts that have discovered IS Web scripting’s ease of use
- Providing clients with a role in script development to foster closer relationships
- Allowing client receptionists to process data using the same script as the call center
- Giving clients access to update call center data via the Web
- Building and managing client Web sites, including scripting
Also new is Amtelco’s IS transformer tools that make it easy to update message scripts and directories for use in the Infinity Intelligent Series. The tool creates message scripts using exported data from Infinity and other platforms; it can also be used to when upgrading an Infinity system to Infinity Intelligent Series. The tool is also is capable of importing from comma- and tab-delimited text files and spreadsheets.