AMS Introduces PromptEZ

Audio Messaging Solutions, LLC (AMS), a provider of telephone on-hold messaging services, launched a new software application called PromptEZ.  The program enables automated and customized message delivery with Cisco Unified Communications Manager Express (CUCME) VoIP systems that are compatible with ManageExpress iManage.  With this technology, AMS can direct on hold and auto attendant content across multiple locations at national, regional, and individual sites, all from one secure web portal.

To create the program, AMS partnered with California-based ArcanaNetworks, Inc., a technology developer that provides secure, web-based management of CUCME across distributed sites. The two teams designed PromptEZ to enable effective customer communications, while providing a technical solution for clients who distribute unique voice content throughout their network.

“Providing individual greetings on a per store, per system level has always been a tedious process, because clients’ IT teams are primarily responsible for executing the message delivery,” explained Mitchell S. Keller, President of AMS.  “By expanding our services to include PromptEZ, we ‘bridge the gap’ and remove this time-consuming, labor-intensive task.  Now businesses can focus on other resources, saving both time and money.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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