Ameridial Opens Fort Kent, Maine Call Center

Ameridial opened a new healthcare call center in Fort Kent, Maine. This new operation is Ameridial’s ninth call center and their first center in Maine. The Fort Kent location is dedicated healthcare center supporting members and providers of regional health insurance plans.

Ameridial President Mark Schmidt described the community support as unprecedented in his thirty years of experience opening call centers. “I’m very pleased with the initial response,” he said. “It’s really refreshing. I’m sure we’re going to have a good center there.” Schmidt went on to say, “These are times of explosive growth in one of our strongest markets (healthcare) and I see this expansion as the first growth step of several expected over the next few years. We are grateful to both our clients and our staff for their support in making this possible.” The new contact center, located at 69 Pleasant Street, will employ about 100 people.

Founded in 1987 and with over 1,000 employees, Ameridial is a privately held company based in North Canton, Ohio. They operate nine contact centers in three States, offering flexible, scalable, cost-effective contact center solutions with a focus on customer service.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]