Amcom Software, Inc. announced that its MediaSTAR contact center recording and quality management system has received Joint Interoperability Test Command (JITC) certification and is now listed under the Department of Defense’s Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). This accreditation means MediaSTAR provides the highest levels of security and interoperability as required by the U.S. Government and the U.S. Military.
MediaSTAR enables military bases to record all calls going in and out of their contact center to improve service for internal and external callers. This is possible through quality management tools such as real-time audio monitoring and line status. MediaSTAR is invaluable for training operators on particular skills as well as having a repository to store all call recordings where they can be reviewed and used for security, legal, and compliance requirements.
“We’re extremely pleased that this valuable product has passed this meticulous level of scrutiny to ensure system reliability in addition to unmatched security for the communications involved,” said Chris Heim, CEO of Amcom Software.
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