Alston Tascom’s ADAM Available for General Release

Alston Tascom believes data, and the control of data, is the most powerful tool in the world. ADAM (Alston Designed Asterisk Machine) gives call centers power over all their call routing and the data associated with the call. This new soft-switch allows users to control all aspects of any call on the call center switch. Because the switch is software-based, users not only dictate how the call is routed but also know the status of the calls at any given moment. ADAM has completed its beta testing and is deployed at eight locations, with more orders on the way.

ADAM provides call centers with a SoftSwitch and office PBX, which accommodates TDM, SIP, fax, remote office, remote agents, and any combination of tools needed for a call center and office.

Contact Alston Tascom at 909-548-7300 or info@alstontascom.com.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]