Alliance Data Systems Corporation, a provider of loyalty and marketing solutions, announced its Retail Services business has again achieved the prestigious “Center of Excellence” certification by BenchmarkPortal for the quality of its care center operations and service delivery. Alliance Data also received second-place honors in the “Top 100 BenchmarkPortal Call Centers list” in the “large centers” category, which compares the performance of centers throughout North America by evaluating their key metrics against industry peers. Founded in 1995 by Purdue University, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, and consulting and industry reports.
The recertification of its customer care centers marks the eighth time Alliance Data has received BenchmarkPortal’s Center of Excellence ranking – more times than any company or organization in the financial services/credit industry. Reserved for the top 10% of all customer care centers surveyed by BenchmarkPortal, The Center of Excellence designation affirms best-practice metrics for quality, cost, efficiency, effectiveness, and superior performance. These metrics are drawn from the world’s largest database of objective and quantitative data, which is audited and validated by researchers from BenchmarkPortal.