Alliance Data Achieves “Center Of Excellence” Certification

Alliance Data Systems Corporation, a provider of loyalty and marketing solutions derived from transaction-rich data, announced that BenchmarkPortal, in conjunction with Center for Customer-Driven Quality at Purdue Research Park, has again recognized Alliance Data for achieving customer service excellence across all four of its retail services call center operations.  This recertification marks the fourth consecutive year Alliance Data has been certified as a Center of Excellence for the quality of its operations.

“Alliance Data consistently demonstrates leadership in call center operational quality and clearly strives to exemplify best practices in all aspects of call center management,” said Bruce Belfiore, chief executive officer of BenchmarkPortal.  “We’re pleased to award certification to all Alliance Data call centers again this year — their four call centers are truly among the best of the best in the industry.”

Alliance Data provides integrated credit and marketing solutions, including private label, co-brand and commercial credit card programs designed to build long-term customer relationships and grow clients’ businesses.

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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