Advantage TeleMessaging and Business Connections Earn Gold

Advantage TeleMessaging, Inc. (ATM) has qualified for the 24/7 Call Center Certification Gold Award which is an Association of TeleServices International (ATSI) peer review program focused on call centers’ ability to maintain 99.99 percent Annual Run-Time.

Business Connections, Inc. has re-certified and qualifies for the 24/7 Call Center Certification Gold Award, reported ATSI. Business Connections originally qualified in 2002 and then again in 2005, 2009, and now 2012. One of the early adopters of this program Business Connections holds certificate number four signifying they are the fourth site to qualify for this program

Advantage TeleMessaging, Inc. Owner and President Drew Ritter said, “Technology allows us to do more than just take messages and page on-call doctors, and do it all more efficiently.  Earning the 24/7 Gold Certification demonstrates that high level of commitment to readiness to be on-line available for our clients’ callers.  But the most important things in our business are quality assurance and training.  As a recipient of the ATSI Award of Excellence 2 years in a row we subscribe to a company philosophy that it really is our staff that makes us excellent.”

Business Connections Manager Dirk Moeller added, “We have won awards for Excellence and Outstanding International Service for Fifteen (15) consecutive years earning the Diamond Plus Award thru the ATSI Award of Excellence [AoE] where an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients…This 24/7 Call Center Certification program is a great compliment to the AoE program as it documents our state of readiness to continue to provide excellent service.  In addition to the Call Center Certification Gold Award, we also subscribe to Agility Recovery Solutions.”

[Posted by Peter DeHaan for Connections Magazine, a contact center publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Wordsmith Peter DeHaan shares his passion for life and faith through words. Peter DeHaan’s website (http://peterdehaan.com) contains information and links to his blogs, newsletter, and social media pages.

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of Connections Magazine and AnswerStat, and editor of Article Weekly.

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