Continuing industry-wide momentum, 360’CRM CFO Dave Sutcliffe announced the successful completion of the American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit and accreditation for Influent, a provider of customer outsourcing solutions. Influent was recently approved by the SRO Trustees and ATA Board of Directors for both Inbound and Outbound call activity. ATA-SRO is an industry-wide initiative, spearheaded by the ATA, for companies engaged in call center activity to proactively demonstrate compliance with Federal and State teleservices regulations. To date, thirteen firms have now achieved ATA-SRO Accreditation distinction; this is 360’CRM’s fifth successful audit.
“Contact center companies such as Influent realize the continued importance of tangible demonstration of full compliance with Federal and State regulations guiding the industry,” Sutcliffe commented. “We were pleased with the demonstrated rigor of compliance safeguards in place and daily business process steps that Influent consistently undertakes to insure adherence to the regulations stipulated at both State and Federal levels.”
Ted Bernard, Influent’s Senior VP of corporate development and government affairs, stated, “We are very happy to earn this distinction in the industry for Influent, our clients and future clients, and the customers we serve every day on their behalf.”