1-800 We Answer, nationwide provider of communications outsourcing solutions, moved its corporate headquarters to a new location in the heart of midtown Manhattan. After a period of tremendous growth fueled by increased sales, acquisitions, and expanded market share, Robert Porter, president and CEO, realized a long-time goal to move his corporate headquarters to a modern facility designed specifically for his streamlined operations and New York call center, providing a dynamic environment for the 100 plus employees headquartered in New York City.
The 7,000 square foot space on Herald Square, located at 131 West 35th Street, is only blocks away from easily accessible major transportation hubs such as Penn Station, Grand Central Station and The Port Authority. This new location guarantees We Answer access to both a skilled and trainable workforce for its New York City call center operations and New York’s accomplished and highly motivated workforce for its sales, customer service and management teams.
The workplace design was planned and implemented to provide employees the most comfortable and productive work environment possible. The call center, complete with upgraded operator stations arranged in an open floor plan with low-walled cubicles, allows for both noise reduction and optimal supervision. Robert Porter, who designed the space, praised his staff for the smooth transition, “I am extremely pleased and excited about our new headquarters. Moving a business is never an easy task, however with the great team of employees I have and with everyone pulling together and contributing we were able to successfully move our operations center with practically no downtime.”