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September/October 2020 Issue of Connections Magazine

August 26, 2020 Admin

The September/October 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • How to Manage a Remote Contact Center Team
  • From the Publisher: A New Opportunity for the Call Center Industry
  • Ask Kathy: A Concise Guide for Outsourcing Success, Part Five
  • Developing a Contact Center Work-At-Home Program
  • The Future of Healthcare Is Here with Help from Telehealth and Hospital Call Centers
  • Conversational Analytics: The Secret to Exceptional First Call Resolution and Outstanding Customer Experiences
  • Use Secure Texting to Send Emails from Your Call Center
  • How Automated Analytics Can Elevate Agent Performance and Experience
  • Flexing Your Leadership Courage
  • How Telephone Triage Nurses Act as An Extension of Physicians and Practices

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