The September/October 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Challenges and Opportunities: Contact Center and Artificial Intelligence
• From the Publisher: Is the Future Our Friend or Foe?
• Ask Kathy: Overcoming Call Reluctance, Part 3
• Robotic Process Automation: It Is Here to Make the Change
• Vendor Profile: Startel
• Seven Reasons to Not Share Ownership with Key Employees
• The Advantages of Analytics-Enabled Quality Management
• Common Verbal Communication Blunders
• Three Tactics to Transform a Call Center into a Care Center
• How to Use Outsourced Telesales for Increased Market Share
• Five Realities of Contact Center Customer Service Reps
• Using Speech Analytics to Improve Customer Relationships in the Call Center
• Unified Communications: How Endpoint Management Delivers the Goods