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Issues

September/October 2019 Issue of Connections Magazine

August 29, 2019 Peter Lyle DeHaan

The September/October 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

Sept/Oct 2019 Issue
  • Challenges and Opportunities: Contact Center and Artificial Intelligence
  • From the Publisher: Is the Future Our Friend or Foe?
  • Ask Kathy: Overcoming Call Reluctance, Part 3
  • Robotic Process Automation: It Is Here to Make the Change
  • Vendor Profile: Startel
  • Seven Reasons to Not Share Ownership with Key Employees
  • The Advantages of Analytics-Enabled Quality Management
  • Common Verbal Communication Blunders
  • Three Tactics to Transform a Call Center into a Care Center
  • How to Use Outsourced Telesales for Increased Market Share
  • Five Realities of Contact Center Customer Service Reps
  • Using Speech Analytics to Improve Customer Relationships in the Call Center
  • Unified Communications: How Endpoint Management Delivers the Goods

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