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The September/October 2018 Issue of Connections Magazine

August 29, 2018 Peter Lyle DeHaan

The September/October 2018 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • CM Oct 2018Size Considerations for Selecting an Outsourced Call Center
  • Embrace the Intelligent Virtual Agent
  • Knowledge Management in the Era of AI
  • From the Publisher: The Failure of New Customer Discounts
  • Vendor Profile: Startel and Professional Teledata
  • Ask Kathy: Why Telemarketing Programs Fail, Part Five
  • The Bots Are Coming!
  • Balancing Technology and the Human Touch
  • What is a Great Customer Service Department?
  • Need Responsive, Fast-flex Customer Service?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]

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