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The September/October 2017 Issue of Connections Magazine

August 23, 2017 Admin

The September/October 2017 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • The September/October 2017 Issue of Connections MagazineHow to Move Leads Through Your Sales Funnel
  • From the Publisher: Great Customer Experience Starts with Customer Service Essentials
  • Customer Experience Management Powered by Intelligent Automation
  • Ask Kathy:Job Diversification for Call Center Agents
  • Should Customer Service be a Sales Channel?
  • Three Steps to Establishing Positive Training ROI
  • Vendor Profile: Alston Tascom
  • A PCI-Certified Level 1 Call Center Will Better Protect Your Customer’s Data
  • Machine Learning Puts the “Intelligence” in Contact Center AI
  • Keep Your Call Center from Suffering a Privacy Incident

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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