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The Sep/Oct 2014 Issue of Connections Magazine

September 1, 2014 Peter Lyle DeHaan

The September/October 2014 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Are Your Reports Inhibiting Your Success?
  • From the Publisher: Customer Service: You Can Do It the Easy Way or the Hard Way
  • Outsource Call Center Listing: Directory of Multilingual Teleservice Agencies
  • Guest Column: BYOD – Are You Prepared to Join the Healthcare Party?
  • Ask Kathy: The C and D Agents
  • Bringing the Human Touch to the Digital Age
  • The Buzzwords Battle: Is it Omni-Channel or Multi-Channel?
  • Workforce Management Systems: It’s All About the Algorithms
  • Three Best Practices to Jumpstart Your Desktop Automation Project

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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