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The September 2013 Issue of Connections Magazine

September 1, 2013 Peter Lyle DeHaan

The September 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Application Suites Versus Best-of-Breed: Is Less Really More?
  • From the Publisher: Dealing with Call Centers Gone Bad
  • Ask Kathy: Keep Selling
  • Vendor Spotlight on Telescan: Growth through Innovation
  • The Challenge of Multilingual Customer Care
  • Best Practices for Implementing New Programs with an Outsourced Call Center
  • FLSA and the Call Center
  • Managing Call Center Stress and the Bully Boss

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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