The September 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Application Suites Versus Best-of-Breed: Is Less Really More?- From the Publisher: Dealing with Call Centers Gone Bad
- Ask Kathy: Keep Selling
- Vendor Spotlight on Telescan: Growth through Innovation
- The Challenge of Multilingual Customer Care
- Best Practices for Implementing New Programs with an Outsourced Call Center
- FLSA and the Call Center
- Managing Call Center Stress and the Bully Boss
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]