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The September 2008 Issue of Connections Magazine

September 1, 2008 Peter Lyle DeHaan

The September 2008 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • September 2008 issue of Connections MagazineAffordable Workforce Management for Call Centers of Every Size
  • Analytics and the Contact Center: Beyond Workforce Management
  • From the Publisher: Call Center Anecdotes
  • Mind Your Business: Keeping Your Business Healthy
  • Is Your Scheduling System Ready for the Holidays?
  • The Taylor Institute for Direct Marketing
  • External Validation: Part Five in the Continuing Series, Getting Quality Right
  • The Essentials of Great Leadership
  • Offshore Teleservice Agency Directory

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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