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The September 2007 Issue of Connections Magazine

September 1, 2007 Peter Lyle DeHaan

The September 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • September 2007 issue of Connections MagazineAgent Automation: Optimizing a Call Center’s Most Important Resource
  • Call Scripting Software: The Key to Agent Automation
  • From the Publisher: Take Your Call Center to the Next Level
  • Mind Your Business: Selling A Commingled Business
  • Should Inbound Contact Centers Be Worried?
  • Best Practices in Verification
  • The Metric That Matters: Understanding Cost per Sale vs. Cost per Hour in the Teleservices Industry
  • The Evolution of the Call Center
  • Soft Selling Yields Hard Profits in Contact Centers
  • Win Business without Cutting Prices
  • Hosting Offers a Fast Track to Superior Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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