The September 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Agent Automation: Optimizing a Call Center’s Most Important Resource
• Call Scripting Software: The Key to Agent Automation
• From the Publisher: Take Your Call Center to the Next Level
• Mind Your Business: Selling A Commingled Business
• Should Inbound Contact Centers Be Worried?
• Best Practices in Verification
• The Metric That Matters: Understanding Cost per Sale vs. Cost per Hour in the Teleservices Industry
• The Evolution of the Call Center
• Soft Selling Yields Hard Profits in Contact Centers
• Win Business without Cutting Prices
• Hosting Offers a Fast Track to Superior Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]