The September 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Call Recording and Quality Monitoring
• Call Recording/Voice Logging Software
• From the Publisher: The Myth of Self-Service
• Making the Most of Music-On-Hold
• The Secret to Hiring Top Agents
• Selecting and Mentoring Call Center Supervisors
• Simplifying Data Storage Using a Backup Appliance
• Tips for More Effective Email Communication

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]