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The September 2005 Issue of Connections Magazine

September 1, 2005 Peter DeHaan

The September 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • September 2005 issue of Connections MagazineCall Recording and Quality Monitoring
  • Call Recording/Voice Logging Software
  • From the Publisher: The Myth of Self-Service
  • Making the Most of Music-On-Hold
  • The Secret to Hiring Top Agents
  • Selecting and Mentoring Call Center Supervisors
  • Simplifying Data Storage Using a Backup Appliance
  • Tips for More Effective Email Communication

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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