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The October 2013 Issue of Connections Magazine

October 1, 2013 Peter Lyle DeHaan

The October 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • October 2013 issue of Connections MagazineHealthcare Call Center Considerations
  • From the Publisher: Do You Survey Your Callers?
  • Outsource Call Center Listing: Healthcare Call Center Directory
  • Ask Kathy: Using the “Feel, Felt, Found” Technique
  • Call Centers and Affordable Care Act Enrollment
  • Four Keys to Creating Value in the Contact Center
  • Defining the Right Goals
  • Six Benefits of the Cloud Contact Center

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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