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The October 2013 Issue of Connections Magazine

October 1, 2013 Peter DeHaan

The October 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • October 2013 issue of Connections MagazineHealthcare Call Center Considerations
  • From the Publisher: Do You Survey Your Callers?
  • Outsource Call Center Listing: Healthcare Call Center Directory
  • Ask Kathy: Using the “Feel, Felt, Found” Technique
  • Call Centers and Affordable Care Act Enrollment
  • Four Keys to Creating Value in the Contact Center
  • Defining the Right Goals
  • Six Benefits of the Cloud Contact Center

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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