The October 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Home Agents: How the Remote Model Reduces Expenses- From the Publisher: Dealing with a Distributed Workforce
- A Successful Remote Agent Program
- Mind Your Business: Retention Clauses
- Message-Taking Systems and Software
- Trading Up to a New Messaging Model
- Successfully Serving the U.S. Hispanic Caller
- Call Center Agents: Now Admit Defeat
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]