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The October 2007 Issue of Connections Magazine

October 1, 2007 Peter Lyle DeHaan

The October 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • October 2007 issue of Connections MagazineHomebodies: The New Contact Center Agents
  • From the Publisher: I Want to Buy Some Shoes
  • Mind Your Business: Adjusting the Sales Price
  • Strategies for Hiring in a Virtual Call Center
  • Benefits of Virtualization for Call Centers
  • Call Center Best-Practices Make the Difference
  • What Does an Agent Really Cost, and Could You Use an Extra One or Two?
  • Teleservice Agency Listing
  • Creating a Virtual Contact Center
  • Service Recovery: The Art of Damage Control

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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