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The October 2007 Issue of Connections Magazine

October 1, 2007 Peter DeHaan

The October 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • October 2007 issue of Connections MagazineHomebodies: The New Contact Center Agents
  • From the Publisher: I Want to Buy Some Shoes
  • Mind Your Business: Adjusting the Sales Price
  • Strategies for Hiring in a Virtual Call Center
  • Benefits of Virtualization for Call Centers
  • Call Center Best-Practices Make the Difference
  • What Does an Agent Really Cost, and Could You Use an Extra One or Two?
  • Teleservice Agency Listing
  • Creating a Virtual Contact Center
  • Service Recovery: The Art of Damage Control

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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