The October 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Homebodies: The New Contact Center Agents
• From the Publisher: I Want to Buy Some Shoes
• Mind Your Business: Adjusting the Sales Price
• Strategies for Hiring in a Virtual Call Center
• Benefits of Virtualization for Call Centers
• Call Center Best-Practices Make the Difference
• What Does an Agent Really Cost, and Could You Use an Extra One or Two?
• Teleservice Agency Listing
• Creating a Virtual Contact Center
• Service Recovery: The Art of Damage Control

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]