The October 2006 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• IP Telephony: The Platform of Choice
• From the Publisher: How to Churn Employees
• VoIP in the Call Center
• Is Open Source IP PBX Right for Your Call Center?
• Hiring on Enthusiasm
• Strike the Right Balance in Your Contact Center
• How Does VoIP Fit into Your Call Center?
• The Cardinal Rules of Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]