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The October 2005 Issue of Connections Magazine

October 1, 2005 Peter DeHaan

The October 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • October 2005 issue of Connections Magazine2005 ATSI Call Center Award of Distinction Winners
  • Agent Burnout: Stress Signals and Solutions
  • ATSI Award of Excellence Winners 2005
  • Develop Your Employees Through Questions, Not Answers
  • Email Delivery of Voicemail
  • “If You Know Your Party’s Extension…”
  • Managing Client On-call Schedules
  • Maximize Every Sales Opportunity
  • Overcome the Myths of Negotiation
  • The Power of Voicemail
  • Put the Customer Back into Customer Service
  • Some Unsolicited Faxing Allowed Under New Junk Fax Law

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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