The October 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• 2005 ATSI Call Center Award of Distinction Winners
• Agent Burnout: Stress Signals and Solutions
• ATSI Award of Excellence Winners 2005
• Develop Your Employees Through Questions, Not Answers
• Email Delivery of Voicemail
• “If You Know Your Party’s Extension…”
• Managing Client On-call Schedules
• Maximize Every Sales Opportunity
• Overcome the Myths of Negotiation
• The Power of Voicemail
• Put the Customer Back into Customer Service
• Some Unsolicited Faxing Allowed Under New Junk Fax Law

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]