The October 2003 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Bankruptcy Basics for Creditors- Case Study: Orlando Regional Healthcare
- From the Publisher: Working Without a Net
- Monitoring the Pulse of Business
- Plan for Technology Replacement
- Setting Client Expectations
- Simon Says: The Verbose Caller
- Small Call Centers in the Multichannel Age
- TAS Tips: The Acquisition Letter
- Using the Internet to Enhance Your Call Center
- Vendor Profile: Amcom
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]