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Issues

November/December 2020 Issue of Connections Magazine

October 28, 2020 Admin

The November/December 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

November 2020
  • WFM Solutions in the Future
  • From the Publisher: Introducing Connections Magazine 3.0
  • Ask Kathy: Lockdown Initiatives
  • Encryption 101: The Past, Present, and Future of Data Security
  • Why Do I Have to Praise Someone for Doing Their Job?
  • Vendor Profile: Startel
  • Restoring Trust in Calling Information Is Key for Maximizing Call and Text-Answer Rates
  • The Critical Role Hospital Call Centers Play During and After a Catastrophe
  • Secure Texting Helps Create Effective HIPAA-Compliant Communication
  • Does Your Corporate Culture Get All A’s?
  • How Can Your Contact Center Help the Homelessness in America?

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