The November/December 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• WFM Solutions in the Future
• From the Publisher: Introducing Connections Magazine 3.0
• Ask Kathy: Lockdown Initiatives
• Encryption 101: The Past, Present, and Future of Data Security
• Why Do I Have to Praise Someone for Doing Their Job?
• Vendor Profile: Startel
• Restoring Trust in Calling Information Is Key for Maximizing Call and Text-Answer Rates
• The Critical Role Hospital Call Centers Play During and After a Catastrophe
• Secure Texting Helps Create Effective HIPAA-Compliant Communication
• Does Your Corporate Culture Get All A’s?
• How Can Your Contact Center Help the Homelessness in America?