The November/December 2020 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- WFM Solutions in the Future
- From the Publisher: Introducing Connections Magazine 3.0
- Ask Kathy: Lockdown Initiatives
- Encryption 101: The Past, Present, and Future of Data Security
- Why Do I Have to Praise Someone for Doing Their Job?
- Vendor Profile: Startel
- Restoring Trust in Calling Information Is Key for Maximizing Call and Text-Answer Rates
- The Critical Role Hospital Call Centers Play During and After a Catastrophe
- Secure Texting Helps Create Effective HIPAA-Compliant Communication
- Does Your Corporate Culture Get All A’s?
- How Can Your Contact Center Help the Homelessness in America?