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Issues

November/December 2019 Issue of Connections Magazine

October 31, 2019 Admin

The November/December 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

CM November 2019
  • Making Robotic Process Automation Positive for Employees
  • From the Publisher: Customer Service Makes the Difference
  • Ask Kathy: Overcoming Call Reluctance, Part Four
  • Asking Questions to Enhance Strategic Thinking
  • Vendor Profile: Szeto Technologies
  • First Aid for Burned-Out Teams
  • The Next-Generation Interactive Message Exchange
  • How Call Centers Can Support VA Healthcare
  • Six Cost-Effective Recruiting Ideas: Attracting the Best Job Candidates on a Budget

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