The November/December 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Making Robotic Process Automation Positive for Employees
• From the Publisher: Customer Service Makes the Difference
• Ask Kathy: Overcoming Call Reluctance, Part Four
• Asking Questions to Enhance Strategic Thinking
• Vendor Profile: Szeto Technologies
• First Aid for Burned-Out Teams
• The Next-Generation Interactive Message Exchange
• How Call Centers Can Support VA Healthcare
• Six Cost-Effective Recruiting Ideas: Attracting the Best Job Candidates on a Budget