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Issues

The November/December 2018 Issue of Connections Magazine

November 1, 2018 Admin

The November/December 2018 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • Science and Technology Revolutionize the Customer Experience
  • Best Practices for Surviving a Ransomware Attack
  • Telemarketing Appointment Setting Best Practices—Part 1
  • From the Publisher: Are You a Call Center or a Contact Center?
  • Vendor Profile: Szeto Technologies
  • Ask Kathy: Develop the Habit of Monitoring and Coaching—Part 1
  • Fill Your Contact Center Seats with Passion, Not Just People!
  • Important Forecasting Considerations for Inbound Contact Solutions
  • PCI Scope Reduction Can Save Tens of Thousands of Dollars Per Year
  • Why Call Centers Are Important for Your Branding Strategy

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, editor.]

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