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The November/December 2017 Issue of Connections Magazine

October 26, 2017 Admin


The November/December 2017 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • AI: On the Right Path but not Yet Real Read the November/December 2017 Issue of Connections Magazine, covering call centers and the teleservice industry
  • From the Publisher: Will Customer Service Chatbots Ruin the Contact Center?
  • Choices and Consequences
  • Ask Kathy: Outbound Script Writing Principals
  • Three Steps to Ensure Live Chat Agents Support Your Brand Identity
  • Vendor Profile: Szeto Technologies
  • Top Ten Reasons Call Center Coaching Fails to Improve Customer Experience and Employee Morale and Performance
  • Are Insurance Call Centers Putting Customer Data at Risk?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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