The November/December 2017 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- AI: On the Right Path but not Yet Real
- From the Publisher: Will Customer Service Chatbots Ruin the Contact Center?
- Choices and Consequences
- Ask Kathy: Outbound Script Writing Principals
- Three Steps to Ensure Live Chat Agents Support Your Brand Identity
- Vendor Profile: Szeto Technologies
- Top Ten Reasons Call Center Coaching Fails to Improve Customer Experience and Employee Morale and Performance
- Are Insurance Call Centers Putting Customer Data at Risk?