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The Nov/Dec 2016 Issue of Connections Magazine

November 7, 2016 Peter Lyle DeHaan

The November/December  2016 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • How to Use CRM and Live Chat in Your Call CenterConnections Magazine, November/December 2016
  • From the Publisher: Call Center Reality and Public Perception
  • Guest Column: Change the Way You Look at Things and Make a Difference
    Ask Kathy: Call Center Employee Satisfaction Management
  • Vendor Profile: Szeto Technologies
  • Training Is Key
  • Fight Social Engineering of Call Center Agents
  • A B2B Case Study: Outbound Marketing from Good to Great
  • How Secure Is Your Call Center?
  • Three Major Cloud Service Models
  • Directory of Multilingual Call Centers

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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