The November/December 2016 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- How to Use CRM and Live Chat in Your Call Center
- From the Publisher: Call Center Reality and Public Perception
- Guest Column: Change the Way You Look at Things and Make a Difference
Ask Kathy: Call Center Employee Satisfaction Management - Vendor Profile: Szeto Technologies
- Training Is Key
- Fight Social Engineering of Call Center Agents
- A B2B Case Study: Outbound Marketing from Good to Great
- How Secure Is Your Call Center?
- Three Major Cloud Service Models
- Directory of Multilingual Call Centers
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]