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The November 2013 Issue of Connections Magazine

November 1, 2013 Peter Lyle DeHaan

The November 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • How WebRTC Will Affect the Contact Center
  • From the Publisher: Social Media and the Contact Center
  • Complete Outsource Call Center Listing
  • Ask Kathy: Should I Outsource Offshore?
  • Pay Attention to TCPA – or Pay the Fines
  • ObamaCare’s Effect on Full-Time Versus Part-Time Call Center Hiring
  • Ten Reasons to Move Your Contact Center to the Cloud
  • The Demystification of Information Management: A Non-Techie Guide to Software Applications for Call Centers
  • Telephony and Connectivity to the Cloud: Considering an All-in-One Contact Center Solution

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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