The November 2013 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• How WebRTC Will Affect the Contact Center
• From the Publisher: Social Media and the Contact Center
• Complete Outsource Call Center Listing
• Ask Kathy: Should I Outsource Offshore?
• Pay Attention to TCPA – or Pay the Fines
• ObamaCare’s Effect on Full-Time Versus Part-Time Call Center Hiring
• Ten Reasons to Move Your Contact Center to the Cloud
• The Demystification of Information Management: A Non-Techie Guide to Software Applications for Call Centers
• Telephony and Connectivity to the Cloud: Considering an All-in-One Contact Center Solution

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]