The November 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Is the Call Center Work-at-Home Model at Its Tipping Point?
- From the Publisher: Amaze Your Customers
- Three Reasons for Considering At-Home Agents
- How to Develop a Customer-Focused Culture
- How Technology Helps Blind Persons Succeed in Customer Engagement
- The Twelve Steps to Successful Telemarketing – Step Twelve: Post Close
- Conducting Effective Harassment Investigations
- Outsource Contact Center Directory
- Improving Quality of Experience while Achieving ROI
- What’s the Industry Standard for Calculating Revenue per Minute?