The November 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Enabling Next-Generation Secured Contact Centers
- When Considering VoIP, Carefully Choose the Proper Gateway
- The Benefits of IP Contact Centers
- From the Publisher: Weak Links in Customer Service
- Ten Costly Misconceptions about Incentive Programs
- The Strategic Role of the Call Center in a Down Economy
- Maintaining Customer Satisfaction and Agent Morale in Uncertain Times
- Mind Your Business: Asset Sale or Stock Sale
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]