The November 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Upgrading to VoIP in the Call Center- VoIP Security
- VoIP in the Contact Center
- From the Publisher: Musings from the 2009 ATA Convention
- We Salute Our Vendors
- Mind Your Business: Buying Past Due Accounts
- What Call Center Outsourcers Can Learn from Toyota
- Survey Reveals Shift of Business from Offshore to Domestic Teleservices Firms
- The 2009 ATA Convention Review
- Improve Call Center Agent Productivity and Customer Service
[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]