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The November 2009 Issue of Connections Magazine

November 1, 2009 Peter Lyle DeHaan

The November 2009 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • November 2009 issue of Connections MagazineUpgrading to VoIP in the Call Center
  • VoIP Security
  • VoIP in the Contact Center
  • From the Publisher: Musings from the 2009 ATA Convention
  • We Salute Our Vendors
  • Mind Your Business: Buying Past Due Accounts
  • What Call Center Outsourcers Can Learn from Toyota
  • Survey Reveals Shift of Business from Offshore to Domestic Teleservices Firms
  • The 2009 ATA Convention Review
  • Improve Call Center Agent Productivity and Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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