The November 2009 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Upgrading to VoIP in the Call Center
• VoIP Security
• VoIP in the Contact Center
• From the Publisher: Musings from the 2009 ATA Convention
• We Salute Our Vendors
• Mind Your Business: Buying Past Due Accounts
• What Call Center Outsourcers Can Learn from Toyota
• Survey Reveals Shift of Business from Offshore to Domestic Teleservices Firms
• The 2009 ATA Convention Review
• Improve Call Center Agent Productivity and Customer Service

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]