The November 2007 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• VoIP: What’s In It for Me?
• VoIP Case Study: The JCF Story
• VoIP in Action
• From the Publisher: A Moment of Clarity
• Mind Your Business: The Value of EBITDA
• Cashing Out Your Hidden Business Assets
• ATA Convention ICE Cools the Arizona Desert
• What Is Telemanagement?
• The CAM-X 2007 Call Centre Award of Distinction
• The CAM-X 2007 Award of Excellence
• Attention-Catching Customer Service Depends on People
• The Road to an All IP Telephony Network Is Paved with SS7

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]