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The November 2005 Issue of Connections Magazine

November 1, 2005 Peter Lyle DeHaan

The November 2005 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • November 2005 issue of Connections MagazineAvoid Successful Lawsuits by Non-Performing Employees
  • Call Control through Call Scripting
  • Call Scripting Comes of Age
  • Customer Service is a Strategy, Not a Slogan
  • Keys to a Positive Attitude
  • “Learning by Association” Benefits Everyone
  • Simplify Negotiations with Effective Communication
  • Teleservice Agency / Outsource Call Center Listing
  • What is Telephone Nurse Triage?

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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