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The November 2004 Issue of Connections Magazine

November 1, 2004 Peter Lyle DeHaan

The November 2004 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • November 2004 issue of Connections Magazine2004 CAM-X Awards
  • Automating Workforce Management
  • Book Review: Business School Essentials for Call Center Managers
  • Building Entrepreneurial Enterprises
  • Effective Questioning Skills
  • Emerging Trends in the Teleservices Industry
  • From the Publisher: Are You In or Out?
  • Multisite Operations: A Competitive Advantage
  • Unified Messaging
  • Workforce Management in an IP World
  • Workforce Management Software

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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