The November 2004 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• 2004 CAM-X Awards
• Automating Workforce Management
• Book Review: Business School Essentials for Call Center Managers
• Building Entrepreneurial Enterprises
• Effective Questioning Skills
• Emerging Trends in the Teleservices Industry
• From the Publisher: Are You In or Out?
• Multisite Operations: A Competitive Advantage
• Unified Messaging
• Workforce Management in an IP World
• Workforce Management Software

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]