The November 2003 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Backup Power Systems
• Backup Power Vendors
• Battery Recycling
• Crisis and Conflict Communication for Managers
• Do You Have a Plan For Your Employees?
• From the Publisher: Dude – I’m Getting a Dell
• The Five Terrible Lies about Selling
• How Good Are You at Customer Service?
• Is Your Training Covering the Essentials?
• Power Glossary
• Simon Says: Don’t Editorialize
• TAS Tips: Buyer Beware

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]