The November 2002 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Dealing with Change
• E & O Insurance Case Study: Dealing with Subcontractors
• From the Publisher: A Milestone
• Ensure Success with Effective Outbound Script Writing
• GLTSA 2002 Annual Convention
• Health Reimbursement Arrangements – HRA
• An Interview with Tedd Smith
• TAS Tips: Lien Searches
• Managing a Small Call Center
• Outbound Telemarketing Systems
• Scripting for Outbound Telemarketing
• The Dollars and Sense of Tax Planning
• Top 10 Entrepreneurial Errors

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter DeHaan, editor.]