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Issues

May/June 2020 Issue of Connections Magazine

April 29, 2020 Admin

The May/June 2020 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

CM May 2020 Issue
  • Case Study: A BPO Adapts to the COVID-19 Pandemic
  • From the Publisher: Coronavirus Communication: Seek Balance in Your Customer-Facing Messaging
  • Ask Kathy: A Concise Guide for Outsourcing Success, Part Three
  • Vendor Profile on Amtelco
  • Preparing Your Contact Center for a Pandemic
  • Enhancing the Customer Experience with Expanded Services and Automation
  • Increasing Sales Through Self-Generated Leads
  • Healthcare Call Centers Help Bring Care to the Medically Underserved
  • Interaction Recording Using Microsoft Teams: Ten Factors for Success
  • Work from Home Success

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