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Issues

The May/June 2019 Issue of Connections Magazine

May 3, 2019 Admin

The May/June 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

CONNECTIONS MAGAZINE-MAY 2019
  • Channel Surf to Enhance Your Customer’s Journey
  • From the Publisher: What Kind of Customer Experience Do You Provide?
  • Ask Kathy: Overcoming Call Reluctance, Part One
  • Vendor Profile: Amtelco
  • Are You Building Trust with Your Website?
  • Caught in the CrossFire: Contact Rates Continue to Decline
  • Four Reasons Every Professional Should Have a Personal Development Strategic Plan
  • Innovation Enhances the Cloud-Based Contact Center Infrastructure Market
  • Maximize the Impact of Your Profit per Sale
  • Telemarketing Appointment Setting Best Practices: Part 3
  • Why Hackers Target Medical Records Instead of Credit Cards
  • Why Telephone Triage Nurses Are a Perfect Complement to Telemedicine

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