The May/June 2019 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Channel Surf to Enhance Your Customer’s Journey
• From the Publisher: What Kind of Customer Experience Do You Provide?
• Ask Kathy: Overcoming Call Reluctance, Part One
• Vendor Profile: Amtelco
• Are You Building Trust with Your Website?
• Caught in the CrossFire: Contact Rates Continue to Decline
• Four Reasons Every Professional Should Have a Personal Development Strategic Plan
• Innovation Enhances the Cloud-Based Contact Center Infrastructure Market
• Maximize the Impact of Your Profit per Sale
• Telemarketing Appointment Setting Best Practices: Part 3
• Why Hackers Target Medical Records Instead of Credit Cards
• Why Telephone Triage Nurses Are a Perfect Complement to Telemedicine