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The May/June 2018 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Stay One Step Ahead of Your Customers
• Call Center Technology History
• Communicating with Your Customers
• From the Publisher: Be Careful What You Say
• Vendor Profile: American Tel-A-Systems
• Ask Kathy: Why Telemarketing Programs Fail, Part Three
• Do You Need a 24/7 Contact Center Vendor?
• How to Ensure That Your VoIP-Based Call Center Is Always Online
• Top Workplace Best Practices for Contact Centers
• What You Should Know Before Making Your Next Call Center Headset Purchase

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]