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Issues

The May/June 2017 Issue of Connections Magazine

April 25, 2017 Admin

The May/June 2017 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

  • The Power of ConversationMay/.June 2017 issue of Connections Magazine
  • From the Publisher: A Failure to Serve
  • Ask Kathy: How Do I Handle a Premature Objection of “I’m Not Interested?
  • IVR Optimization Improves Service and Reduces Costs
  • Connecting on an Outbound B2B Sales Call
  • Vendor Profile: American Tel-A-Systems (Amtelco)
  • Five Customer Service Pain Points a UC Solution Can Solve
  • Managing Your Workforce Management Strategy
  • Ruminations on Cloud-Based Contact Center Technologies
  • Ten Tips to Create Inbound Telemarketing Incentives That Work

[Connections Magazine is proudly published by Peter DeHaan Publishing Inc, Peter Lyle DeHaan, PhD editor.]

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